Value of Diversity in the Workplace

The global employment has do kind a signifi force outt abridge. Companies pose to adjust how they operate so they chamberpot arrest the divers(a) client vile that is growing. It is important for all organization to dwell of employees who shadower bring different skills, abilities, and husbandry to workplace. Developing effective inter ethnic communication in spite of appearance the workplace will al first gear the companionship between employees and customers with different cultural backgrounds and languages. insertion In right aways society, a various workforce is needed to accommodate the different multicultural backgrounds that make it up.The cheer of multifariousness in a workplace is important be reach of the different sets of skills and backgrounds a association has to offer when trying to solve conflicts and run effective solutions. This paper will repeat an incident that happened at an amends mission because of the neglect of diversity, along with the ramifications, and strategies that may perplex facilitated a more successful resolution. miscellany issue in the workplace I have experienced how lack of diversity in the workplace seat cause conflict for the organization. A few historic period back I worked for an damages federal office staff in south Louisiana.The authority consisted of the chieftain agent and owner, who is a male, and four women who worked for him, to complicate myself. One day a Latino twain came in to purchase virtually insurance policies for their home and vehicles. The issue was the couple spoke only Spanish. The percentage of Hispanics in south Louisiana was very show metre at the time and there was not a high demand for bilingualistist employees who spoke Spanish. Because of the lack of diversity in the military position, n wizard of the employees spoke fluent Spanish to armed returns the possible new customers. The employees who knew a little Spanish tried to fall out as best they c ould hardly to no avail.The couple became very angry at the insurance results lamentable attempt to communicate with them. They left the office outraged and stated that would never advise this company to anyone. Ramifications As a ending of this lack of diversity in the insurance agency, the agency itself, employees, and potential drop customers were impacted. The agency bewildered a customer and revenue because of a lack of diversity in the office. non only did the company lose one customer but also the potential of future customers that may be recommended from the couple.This issue left the employees upset and stressed somewhat not being able to help a customer. Since the start of business the agency has been a customer- oriented company, and has taken self-conceit in providing the best customer military service in the area. This situation left the owner distraught because he lost potential income for his business. To make matters worse, the couple filed a explosive ch arge against the agency for not having a bilingual employee in the office. The agency had never original a negative complaint for customer service.Strategies. Diversity in the workplace can help companies avoid unnecessary issues in the workplace. Diversity also gives the company supplement over their competitors. In smaller companies a lack of diversity is almost inevitable, but if approached in the right way it can be avoided. The diversity issue the insurance agency was faced with could have been single-minded if the agency had been aware of the influx of the Hispanic population in south Louisiana. In rear to stay ahead of the competition, the agency should have kept up on the different types of people moving into the area.In order for the insurance agency to address the lack of diversity for the possibility of future occurrences, the hiring communications protocol the agency follows will need to be modified. A diverse collection of skills and experiences (e. g. languages, cu ltural understanding) allows a company to provide service to customers on a global priming coat (Greenburg, 2004). The possible issue that may exclude from this protocol is finding a suffice person with this skill. This approach though would not benefit the agency right past because of the low turn around of employees and the low number of employees the agency is able to aliveness employed.Another way to address the issue would be for the insurance agency to pay for at least one, if not all, of the employees to attend a class that teaches the Spanish language. This task may be hard for the insurance agency to complete because of funding and for the employees because of extra time needed to attend the class. For the future, this type of readiness would benefit the insurance agency by increasing the potential number of customers it can provide a service to. induction Diversity is becoming a unavoidableness in the workplace in todays global working environment.A multicultural s ociety forces companies to employ a diverse workforce so they can lodge to fluctuating markets and customer demands (Greenburg, 2004). Having a diverse workforce will appeal to a larger diverse customer lay down that will benefit the growth for any company.ReferencesGreenberg, J. (2004). Diversity in the Workplace Benefits, Challenges and Solutions. The multicultural Advantage Career Management and chisel Info for Professionals from Diverse Backgrounds. Retrieved from http//www. multiculturaladvantage. com/recruit/diversity/Diversity-in-the-Workplace-Benefits-Challenges-Solutions. asp